LOCAL INFO: New York City – there’s no place quite like it. Even if you think you know New York City well-the world-class museums, amazing food and unforgettable views-there’s always something new and exciting to discover. Thrilling shows, fabulous shopping, and first-rate sports draw visitors from around the globe to the world’s entertainment capital.
JOB DATES: 12 months starting ASAP
JOB TITLE: Front Office
COMPANY TYPE: Hotel
QUALIFICATIONS: Strong knowledge and command of the English language. Excellent computer skills including programs such as Word and Excel. Have a proactive approach and be willing to assist as needed. Able to stand for long periods of time – Able to lift 25 lbs.
DUTIES: Greet guests warmly and perform check-in/check-out/registration procedures. Process reservations by e-mail, telephone, via travel agents, and/or through the central reservation system. Confirm modify/ cancel reservations according to the policy of the hotel. Anticipate guest needs, respond promptly, and acknowledge all guests – Post charges and adjustments to guest accounts as required. Review folios, accounts, and charges with guests during the checkout process – Run daily reports and logs, identifying and handling any special requests. Maintain knowledge of current events, activities, dining and entertainment in and around the hotel’s neighborhood and surrounding areas. Respond to emails in a timely manner and answer incoming calls within 3 rings with an appropriate greeting. Pass on with previous and following shifts.
Coordinate room status updates with housekeeping including special requests (cribs, rollaways), and day use rooms. Inspect rooms as they become ready according to hotel standards.
Be aware of current rates and packages of the hotel, Have a clear understanding of all hotel amenities and services as well as policies and procedures.
GENDER: Both females and males are accepted.
NATIONALITY: Any
MINIMUM ENGLISH: Conversational
WAGE: $10 per hour
AVERAGE HOURS: 32 hours per week
OVERTIME: Available on occasion
FREQUENCY OF PAY: Bi-weekly
WORK SCHEDULES: 4-6 days a week
TRAINING: Constant ongoing training
SICK/VACATION DAYS: N/A
MEAL CONDITIONS: N/A
LOCATION: New York, NY
SECOND JOBS: Not possible
INTERNET AVAILABILITY: Available
PUBLIC TRANSPORT: N/A
TRAVEL TO WORK: Walking distance
DISTANCE FROM SHOPPING CENTER: 10 minutes walk
HOUSING: Not provided.
HOUSING COSTS: N/A
HOUSING DEPOSIT: N/A
EMPLOYER PICK-UP:  Upon request and if agreed well in advance

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