Food Service:

• Maintained high standards of customer service during high-volume, fast-paced operations
• Communicated clearly and positively with coworkers and management.
• Handled currency and credit transactions quickly and accurately.
• Followed procedures for safe food preparation, assembly and presentation.
• Assisted management with inventory control and stock ordering.
• Built loyal clientele through friendly interactions and consistent appreciations.
• Resolved complaints promptly and professionally.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.

Operations staff:

• Ensure all branch functions are carried out in accordance with laid down procedures & policies in the bank manuals and SOPs.
• Providing a responsible and accurate telling service experience to customers by maintaining and applying up to the knowledge of banking policies, practices and procedures.
• To create a working environment, where customer can get best attention and service.
• Manage overall activities pertaining to Ops deptt
• Process / authorize the transactions, deposit, Withdrawals.
• Monitors customers service standards against standards set by center, take corrective action in case of failure.
• Implement & monitor customer service delivery standards and ensure the branch provides error free and quality customer service.
• Manage customer complaints through effective customer complaints resolutions process.
• Ensure minimum turnaround time for transactions at the branch.

Park services:

• Maintaining park quality standards by thoroughly performing all cleaning duties; sweeping, litter picking, trash removal, restroom care, high dusting, mopping and pushing water by use of a squeegee.
• Promoting and providing exemplary guest service for both internal and external guests. Answering questions and offering information in a courteous manner. Offering to take guest pictures and seeking to provide assistance.
• Responsible for monitoring inventory (cleaning supplies, paper products) for specific assigned work areas. Re-supplying when needed.
• Understanding and demonstrating the proper use of safety practices & ensuring training standards are maintained for the department.
• Understanding and actively participating in Environmental, Health & Safety responsibility by following established UO policy.
• Performing other duties as assigned.

Waterpark attendant:

• Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook and other training material
• Protects establishment and guests by adhering to cleanliness of the entire Waterpark, both Front and Back of House & all safety standards
• Interacts with waterpark guests by greeting, answer questions and responding to requests
• Ensures lodge guests and day pass guests scan wristbands prior to entry of the waterpark. Ensure employee & birthday parties have required non-RFID wristbands
• Assist younger guests with handing out height wristbands for water slides & proper fitting of lifejackets
• Operates towel tracking system to ensure guests have successfully checked pool towels in and out prior to park close
• Performs daily routine chores and maintenance of the Waterpark to ensure overall cleanliness and a neat and orderly appearance, including the cleaning of decks and locker rooms
• Ensures windows and doorways are free of fingerprints and smudges
• Ensures that furniture and hard surfaces of public areas are clean and organized; Keeps floors free of debris and spills and empties all waste receptacles in public spaces
• Cleans and sanitizes Waterpark restrooms

Ride attendant:

• Collect tickets or money for rides.
• Ensure appropriate number of people can get on rides.
• Ensure children are the appropriate height and age for rides.
• Latch passengers in securely.
• Board passengers onto ride.
• Explain safety procedures to riders.
• Point out evacuation routes.
• Operate equipment that starts and shuts down ride.
• Entice patrons by describing the actions of the ride.
• Ensure passengers are secured safely.
• Pull down safety bars, buckle seat belts, or secure harnesses.
• Inspect equipment to detect wear and tear.
• Perform minor and major repairs.
• Oil and lubricate parts as needed.
• Stop vehicle and de-board passengers in case of emergencies.
• Provide assistance to patrons entering and exiting ride.
• Shut down ride if major repairs are needed.
• Space rides operated in cars or sections to avoid danger of collisions.
• Clean up debris around ride.
• Replace light bulbs.
• Operate music during ride.
• Keep an eye on patrons and their movements to ensure they are not in any danger.
• Remove disorderly, obnoxious, or sick people from rides.
• Install and breakdown rides.
• Enforce all safety regulations and stay current with safety rules and procedures.