12 months Front office training program at 4* Spa Resort in TX.

Guest sevice operation training:

• Interaction with the resort guests
• Build up the customers loyality
• Answer inquiries about company.
• Greet visitors warmly and make sure they are comfortable.

Front Office training:

• Booking and reservations
• Check-ins/check outs
• Interaction with other departmments within the Rooms Division
• Researching and providing information
• Answering all guests inquires
• Manage the financial side of Front Office operations
• Process documents to Front Office
• Generate reports, make adjustments and billing
• Schedule meetings and conference rooms.
• Ensure reception area is tidy.

Guest experience coordinator training:

• Coordinate mail flow in and out of office.
• Resolve guest issues
• Insure guest satisfaction
• Assist room division managers with ordering, staffing and preparations for the respective departments
• Handle sell-out nights
• Manage group blocks
• Process guest confirmations
• Preparation of weekly occupance forecasts.
• Assistance in hiring new staff
• Coordinate office activities.